When looking to improve your investigation management capability, imitation is the greatest form of flattery.
So where have other enterprises like yours gone and what has it got them? Any good world-class case management solution will be able to reel out a list of customers, such as this:
Horsemen, Inc – California, USA
Customer since: March 2007
Investigators on original implementation: 65
Investigators at current point: 85
Unique benefits: Embedding of their unique business process and efficiencies around admin staff reductions (20%) and client reporting (many hours per month not in front of a spreadsheet).
Elite Investigations – Nevada, USA
Customer since: June 2009
Investigators on original implementation: 10
Investigators at current point: 10
Unique benefits: Embedding of their unique business process and efficiencies around admin staff reductions (20%) and client reporting (many hours per month not in front of a spreadsheet).
Verifact, Nationwide, Australia
Customer since: May 2006
Investigators on original implementation: 200+
Investigators at current point: 200+
Unique benefits: Verifact have grown their case load significantly since adopting PCMS. The team manage a huge variety of different customer needs due to the underlying flexibility of the product.
The Crux Investigation Group – Nationwide Australia
Customer since: April 2007
Investigators on original implementation: N/A
Unique benefits: Crux brings together specialty investigation companies from all states of Australia. PCMS has allowed CRUX to colaborate and consistently deliver on cases as both individual companies and as part of a nationwide network. In Crux own words: The ECMS brings enhanced organization, tracking and automation to the complex process of insurance-related investigations. The system manages the process from beginning to end, driving investigative best practices throughout. Investigation progress is tracked in real time and findings can be analyzed and reported instantaneously in a range of formats to suit our group managers and external customers.